Dr. Joy Patton, LMSW, MA

How do I complete Intake and Insurance Forms?
Once your appointment is scheduled, you will receive an email invitation to set up your Client Portal account. Click the link in the email to create your account and then you will be able to log into your Client Portal anytime.

After creating your account for your Client Portal, you will click on the Getting Started link to begin reviewing the documents shared by your therapist. After each document you complete and electronically sign, you will click the Submit & Continue button until all forms are completed. You can learn more about your Client Portal here.

If you are using insurance to pay for your therapy sessions, your insurance must be verified prior to your first session so your insurance company can be billed for your session. Please be sure to complete and upload your insurance forms and supporting documentation at least 48 hours prior to your first session or your session will be cancelled.

Your Intake forms should be completed and uploaded at least 24 hours prior to your first session to ensure you get the most out of your first session.

Is my information secure on the Client Portal?
Yes, your Client Portal is HIPAA-compliant and designed to protect your privacy. Your personal and session information is stored securely and only accessible to you and your therapist.

How do I join my Virtual Therapy Session?
For your virtual appointment, you will receive a link to your telehealth session through Inspired Practice. You can join the session directly from your Client Portal account or from the link in the email reminder. No downloads are necessary – just click the link and follow the prompts.

How do I make a payment for my session?
For self-paying clients, a credit card will be securely held on file. After each session, your card will be charged, and you will automatically receive an invoice reflecting the payment.

If you are using Aetna or Cigna insurance, we will submit the charges to your insurance company after each session.

If you have insurance other than Aetna or Cigna and will be filing for your insurance on your own, you will have a credit card on file that will be charged after each session and a superbill will be automatically generated for you to send to your insurance provider.

What if I have technical issues?
If you experience any issues with logging in, accessing your telehealth session, or completing forms, please contact us for assistance. If you experience challenges with connectivity during a telehealth session, you will follow the instructions provided to you by your therapist during your first session to reconnect to or reschedule a session.

How do I communicate with my therapist between sessions?
Your Client Portal has a secure messing system built in that allows you to communicate with your therapist. Please note that this is not for emergencies – if you are in crisis, please call 911 or your local emergency service for assistance.

Can I use my phone or tablet instead of my computer for my session?
Yes, your telehealth session is mobile-friendly and works on most smartphones and tablets. For the best experience with telehealth sessions, we recommend using a devise with a stable internet connection and a camera.

Can I cancel or reschedule an appointment from my Client Portal?
Yes, you can manage your appointments directly in your Client Portal. Simply navigate to your upcoming appointments and select the option to reschedule or cancel. Please note that we require at least 24 hours’ notice for cancellations to avoid being charged for your session.